CHANGE REQUEST MANAGEMENT:

We strictly follow a settled technical structure as “scope of work”. During the project development customer may have new requirements. Any such requirement which is not covered in the technical structure (scope of work) will be considered as additional work. In case during the development of the project customer provide/discuss additional requirements with the developer such discussion may affect the overall timeline settled.

Once the new requirement is captured and understood by the developer. GOTOSIOC will log the entire change request (provided by the customer) and will provide customer estimation with new time and cost efforts.

REQUEST/RESPONSE CYCLE:

GOTOSIOC expects that Client will provide timely input/feedback/approval for presented work/ for all reviews and queries raised during the project execution. It is expected that the Client will resolve queries in a reasonable time frame. Any delay can result in slippage of the schedule. In such cases where customers will not be able to arrange feedback/response from their side. The customer must have to inform the developer. If due to any reason we do not hear from the customer for more than 30 days or (1 month) project will be put on HOLD. If due to any reason we do not hear from the customer for more than 90 days or 3 months. The project will be treated as closed.

Documentation:

The responsibility of creating/updating any other documents / technical documents such as user manuals, online help, etc shall be with a client and in case any documentation is required, it will be charged extra and will not be part of this contract.

GOTOSIOC assumes that the Client would provide one project manager and functional expert(s) during the Requirement analysis and Knowledge Acquisition phase.

Cost does not include the cost of BUYING payment gateway, data migration from old/existing site to the new site, Content Uploading, content decoration, any form of DATA ENTRY.

Cost Estimation is valid for 30 days from the date the proposal has been sent. Then after the cost is subject to be varied as per the change of the company policy & other terms.

GOTOSIOC will require a lead-time of 1 WEEK to start the project after 1st payment is made by the customer.

GOTOSIOC may display the project on its portfolio after completion of a successful project and may get a credit of the work as developed and designed for the site as a part of this contract unless it has been provided in writing.

For any circumstances, if the project needs to be put on Hold / Stop it requires a minimum request notice period of 1- 2 weeks along with the duration for which ich the request will be addressed by management and the final decision on the request will be based on that.

All Source code/files will be delivered to the customer or uploaded on the live server once the due payment is made.

“CUSTOMER” has to pay for the efforts till the point “GOTOSIOC” has involved its resources for the project and No refund will be made by GOTOSIOC for such already invested efforts/resources.

Designing of Logo/letterhead/Business cards/pamphlets etc is not a part of the Scope unless it is been requested separately.

Payment for Services/Refund

• All payments for services at GoToSIOC have to be made in favour of “GoToMobility Services Private Limited or on Payment Links shared by Company officials from GoToSIOC Payment Gateway Accounts” only. All payments would be accepted on only the standard modes set by GoToSIOC.
• The price made in the direction of any of the selected offerings isn’t refundable and no claim for refund could be entertained.
• As we at GoToSIOC preserve up excessive interactions with our customers and perform the whole manner with their approval as a consequence there’s no provision for any form of full or partial refund.
• We have not approved any individual or association to gather installments in some other name (i.e. some other individual or association name) or by means of individual Western Union. You are educated that by no means will GoToSIOC be at risk for any harm caused because of your exchanges / installments made to / for such false people or associations. To ensure your interests, if it’s not too much trouble get in touch with us promptly if any such deceitful individual or association attempts to delude you.
• Once a request is set it can’t be dropped as it is sent for handling quickly. Your own inclinations changed throughout time, can’t serve an explanation behind discount or charge back.

As we at GoToSIOC keep up high cooperations with our customers and do the whole procedure with their endorsement accordingly there is no arrangement for any sort of full or fractional discount