NPA (Non-Performing Accounts) Policy

Any account where the Client fails to make payment for 30 days from the due date shall be classified as NPA (Non-Performing Account).

In the event of NPA:

• Services including hosting, development, deployment, or support may be suspended without further notice.
• An additional reinstatement fee of ₹3,000/- or 10% of project value (whichever is higher) shall be applicable to resume services.
• If the delay crosses 60 days, the Company reserves the right to permanently suspend the project and initiate legal recovery of dues.
• Any costs incurred for recovery of payments (legal, administrative, or third-party collection) shall be borne by the Client.