Refund Policy

No Refund Post Deployment

Once development has been deployed to the Client’s server, no refund shall be processed under any circumstance.

Client Inactivity

If the Client fails to provide feedback within 48 hours of delivery, the Company reserves the right to mark the development as the final product, and the Client shall be liable to clear the balance payment.

Client-Induced Delays

If the development timeline is exceeded due to Client unavailability, delays in input, payment gateway APIs, compliance documents, or any required deliverables, the Company reserves the right to claim the entire balance payment irrespective of milestone structure.

Suspension Due to Non-Payment

The Company reserves the right to suspend hosting, development, or access if payments are not made within stipulated timelines.

Expired Contract Timeline

If the contractual timeline has lapsed, the Company is entitled to demand balance payment, even if the project stands suspended.

Revision Attempts

Only 2 revisions are permitted per project, and the Client must provide feedback within 48 hours of delivery. If no response is received, the shared structure/UI/development shall be deemed final. Exceptions shall be considered only if the Client notifies unavailability on the same day.

Reinstatement Charges

In case of suspension, Client must pay an additional ₹3,000/- or 10% of the project value (whichever is higher) to resume work.

Post Deployment Payments

Once the project is deployed, Client must clear all dues within 24 hours. Failure to comply will empower the Company to suspend hosting and withdraw codes without further notice.

No Refund in Client Default

No refund shall apply if the delay, disruption, or failure arises due to Client’s default in providing deliverables, payments, or necessary infrastructure.

Misconduct

Any misbehavior, harassment, or violation of professional conduct towards Company staff shall result in suspension of services without refund.

Jurisdiction

All disputes shall be handled under the legal jurisdiction of the Company’s registered city.

Complaint Handling

Clients may raise complaints via their assigned SPOC or email hi@gotosioc.live.

Legal Queries

All legal disputes must be addressed to legal@gotosioc.live.